bh99a Privacy Policy

bh99a ("we", "us", "our") operates as an online casino and sports betting platform serving players in Bangladesh. We take your privacy seriously. This Privacy Policy describes how bh99a collects, uses, stores, and shares personal data when you register for an account, use the platform, place bets, make deposits or withdrawals, or contact our support team. It also sets out your rights in relation to that data and how to exercise them.

By accessing or using bh99a, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this policy, please do not use the platform. This Privacy Policy forms part of the bh99a Terms and Conditions and should be read alongside them.

bh99a collects personal data in the following categories. The specific data points within each category depend on your level of interaction with the platform:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly necessary for age and identity verification purposes.

bh99a uses the personal data it collects for the following purposes, each supported by a legitimate processing basis:

• Account registration and management: creating, verifying, maintaining, and closing your bh99a account, including KYC identity verification as required.
• Transaction processing: handling deposits, withdrawals, and related payment operations via bKash, Nagad, Rocket, Upay, and other supported payment methods.
• Regulatory compliance: fulfilling our obligations under applicable anti-money laundering (AML), know-your-customer (KYC), and responsible gaming requirements, including age verification for the 21+ restriction.
• Platform security and fraud prevention: detecting, investigating, and preventing fraudulent activity, account misuse, collusion, and other prohibited conduct as defined in our Terms and Conditions.
• Customer support: responding to your enquiries, resolving account disputes, processing responsible gaming requests such as self-exclusion or deposit limit adjustments.
• Service improvement and analytics: understanding how players use the bh99a platform in aggregate so we can improve game selection, site performance, and user experience. This analysis is conducted on anonymised or aggregated data wherever possible.

bh99a processes your personal data only where a valid legal basis exists. The applicable bases for our processing activities are:

• Contractual necessity: processing required to fulfil our obligations under the Terms and Conditions you agreed to when creating your account, including account management, transaction processing, and customer support.
• Legal obligation: processing necessary to comply with applicable legal requirements, including AML regulations, KYC obligations, age verification (21+), and fraud investigation duties.
• Legitimate interests: processing carried out for fraud prevention, platform security, service improvement, and responsible gaming monitoring, where our legitimate interests in operating a safe and fair platform are not overridden by your privacy interests.
• Consent: processing for optional promotional communications and non-essential cookies, where you have provided explicit, freely given consent that you may withdraw at any time without detriment.

bh99a does not sell personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for legitimate operational or legal purposes:

• Payment service providers: bKash, Nagad, Rocket, Upay, and where applicable Visa and Mastercard processing partners — to process deposits and withdrawals on your behalf. These providers receive only the transaction data strictly required to complete the payment.
• Identity verification providers: third-party KYC service providers who assist in verifying your identity documents as required for regulatory compliance. These providers operate under contractual confidentiality obligations.
• Technology and platform service providers: hosting, cloud storage, and technical infrastructure partners who process data on our behalf under strict data processing agreements and are not permitted to use the data for any purpose other than providing their services to bh99a.
• Law enforcement and regulatory authorities: where we are required by applicable law, court order, or regulatory directive to disclose personal data. bh99a will always seek to notify you of such a disclosure request unless legally prohibited from doing so.

bh99a uses cookies and similar browser storage technologies to deliver a functional and personalised experience. The cookies we use fall into the following categories:

• Strictly necessary cookies: required for the platform to function correctly. These include session cookies that keep you logged in during your visit and security tokens that protect your account from cross-site request forgery. You cannot opt out of these without ceasing to use the platform.
• Functional cookies : preferences and settings cookies that remember your language selection, display preferences, and session configuration to provide a consistent experience across visits.
• Analytics cookies: anonymised data collection to understand aggregate platform usage patterns, identify performance issues, and improve site content and navigation. No personally identifiable information is transmitted through analytics.
• No third-party advertising cookies: bh99a does not use advertising network cookies, retargeting pixels, or cross-site tracking technologies. We do not share browsing behaviour data with advertising platforms.

Most modern browsers allow you to control cookie settings through the browser's privacy or settings menu. You may block or delete cookies at any time; however, doing so for strictly necessary cookies will affect your ability to use bh99a's core features, including staying logged in and processing payments securely.

bh99a retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. In practice, this means: account data is retained for the duration of your active account and for a minimum period of five years following account closure to meet regulatory record-keeping obligations; transaction and financial data is retained for a minimum of five years to satisfy anti-money laundering record-keeping requirements; KYC verification documents are retained for a minimum of five years following the completion of verification or account closure, whichever is later.

When personal data is no longer required and no legal retention obligation applies, bh99a will securely delete or anonymise it so that it can no longer be associated with any identifiable individual. Support communications and chat logs are retained for twelve months from the date of the interaction unless they relate to an ongoing dispute, in which case they are retained until the dispute is fully resolved.

bh99a implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: SSL/TLS encryption for all data in transit between players' devices and our servers; encrypted storage of sensitive data at rest, including financial records and identity documents; access controls ensuring that only authorised personnel with a legitimate need can access personal data, with access subject to role-based permissions and audit logging; regular security assessments to identify and remediate vulnerabilities in the platform infrastructure; and staff training on data protection obligations and secure data handling practices.

While bh99a takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bh99a will notify affected players without undue delay and will take all necessary steps to mitigate the impact of the breach.

As a bh99a player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the support team using the details in Section 13:

• Right of access: you may request a copy of the personal data bh99a holds about you, along with information about how it is being processed.
• Right to rectification: you may request correction of any inaccurate or incomplete personal data held about you.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, provided no overriding legal retention obligation exists.
• Right to restrict processing: you may request that bh99a limits the way it processes your data in certain circumstances, for example while a rectification request is being assessed.
• Right to withdraw consent: where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

bh99a will respond to all rights requests within a reasonable timeframe and at no charge. Where a request cannot be fully fulfilled — for example, because fulfilling it would conflict with a legal retention obligation — bh99a will explain the reasons for that limitation in its response.

bh99a is an adult platform strictly restricted to players aged 21 and above. We do not knowingly collect personal data from persons under 21 years of age. If we become aware that personal data has been collected from a person under 21 — whether through a misrepresentation of age at registration or any other means — we will immediately suspend the relevant account, void any associated transactions, and delete the collected data as soon as practicable. If you believe that a minor has registered on bh99a, please notify us immediately at [email protected] so that we can take appropriate action. We take our obligations regarding age verification and child safety extremely seriously.

The bh99a platform may from time to time display references to game providers, payment partners, or other third-party services. Any third-party website or service accessed through or in connection with bh99a operates entirely independently of bh99a and is governed by its own privacy policy and terms. bh99a has no control over and accepts no responsibility for the data practices of any third-party service. Players are advised to review the privacy policy of any third-party service before providing personal data to it.

bh99a reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will post the updated policy on this page and update the "Last updated" date at the top of the document. Where the changes are significant, we will endeavour to notify registered players via their registered contact details. We encourage you to review this page periodically so that you are always aware of our current data practices.

Continued use of bh99a after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with a change, you should stop using the platform and may request closure of your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bh99a handles your personal data, please contact our support team. We are available 24/7 and will respond to all privacy-related enquiries as promptly as possible.

Support email: [email protected]